Premier Inn Rest Easy: Reviews, Complaints & Legal Case

Premier Inn’s “Rest Easy” slogan promises free cancellation and a good night’s sleep. Behind that comforting phrase lies a High Court trademark dispute with easyGroup resolved in August 2025, and a separate set of guest complaints about noise and temperature.

Premier Inn hotels in UK: 800+ ·
Rest Easy trademark dispute resolved: August 29, 2025 ·
Rest Easy Radio 24/7 streaming: Live since 2023

Three key metrics summarize the scale of Premier Inn’s operation and the timeline of the legal challenge.

What are common complaints about Premier Inn?

Weaknesses reported by guests

Guest reviews on platforms like TripAdvisor and Trustpilot frequently mention thin walls and poor sound insulation between rooms (TripAdvisor (user review aggregator)). Heating and air conditioning controls are also a recurring pain point — some rooms are too warm while others fail to cool down.

Noise and temperature issues

• Noise from adjacent rooms is the top complaint category according to multiple forum threads.
• Inconsistent room temperature, especially in older properties, is flagged as a problem during peak seasons.

Check-in delays

During busy periods (holidays, events), check-in queues can extend 15–20 minutes. Premier Inn’s digital check-in via its app aims to reduce wait times, but not all locations fully support it.

Premier Inn offers a formal complaints process through Resolver UK (independent complaints platform), which helps guests escalate issues without charge.

The pattern: Most complaints stem from the hotel chain’s scale — 800+ properties means not all are updated to the same standard. The formal Resolver route gives guests a free escalation option that many don’t use.

Why are Premier Inn mattresses so comfortable?

What brand of mattress does Premier Inn use?

Premier Inn beds are supplied by Hypnos (luxury British bed manufacturer), a company known for pocket-sprung mattresses used in high-end hotels. The “Rest Easy” slogan is directly tied to this bed comfort promise.

Memory foam and pocket springs explained

The Hypnos mattresses use a combination of memory foam layers and individual pocket springs, which reduce motion transfer and provide support for different sleep positions. The pillows are available in seven firmness options — guests can request extras at reception.

Guest reviews on sleep quality

On TripAdvisor, a reviewer at the London Edgware property noted: “The bed was extremely comfortable, best hotel sleep I’ve had in years” (TripAdvisor (user review platform)). The consistency of mattress quality across locations is a key differentiator.

The trade-off: While the mattresses are widely praised, the overall sleep experience can still be undermined by noise from thin walls — so the bed is only half the equation.

Why are Premier Inn prices so high?

Location premium

Premier Inn deliberately sites many hotels in city centres, near transport hubs or tourist attractions. That location premium pushes average rates to £60–£150 per night (Premier Inn official booking site (brand operator)).

Flexible rate options

The “Rest Easy” flexible rate allows free cancellation until 1pm on the day of arrival, which costs more upfront but gives travellers peace of mind. Non-flexible “Saver” rates are cheaper but non-refundable.

Seasonal demand and early booking deals

• Major events (Edinburgh Fringe, London marathon) can double standard rates.
• Premier Inn offers a price match guarantee if you find a lower price on another booking site.
• Early booking (4+ weeks ahead) often unlocks the best Saver rates.

Official rates are published on premierinn.com (brand’s own booking channel).

What this means: Price-sensitive travellers should avoid walk-in bookings during events and always compare the Saver vs flexible rate. The flexibility of “Rest Easy” is worth the premium if there’s any chance your plans could change.

Can I just walk into a Premier Inn and get a room?

Walk-in availability by location

Premier Inn does accept walk-ins, but availability is not guaranteed. City-centre locations near train stations often fill up by early afternoon (Premier Inn (brand policy page)).

Best time to arrive

The peak walk-in period is typically 4pm–6pm, after check-in starts but before late arrivals. After 8pm, many rooms that were held for online reservations may be released.

Alternatives if full

If a Premier Inn is full, staff can direct you to the nearest sister property or recommend other nearby hotels. The brand’s central booking system can also search for rooms at other locations in the same city.

For those who prefer guaranteed availability, the “Rest Easy” flexible rate can be booked up to 11pm on the day of arrival via the app.

The catch: Walk-ins work best for solo travellers or couples, and worst for families needing multiple rooms. The safest bet is always to book online, even on the same day.

What is the legal dispute over Premier Inn’s ‘Rest Easy’ branding?

EasyGroup High Court case (August 2025)

easyGroup, the company behind easyJet and easyHotel, brought claims under sections 10(2) and 10(3) of the Trade Marks Act 1994, arguing that Premier Inn’s “Rest Easy” slogan infringed its “Rest Easy Apartments” trademark (Courts and Tribunals Judiciary (UK official court records)). easyGroup acquired the Rest Easy Apartments mark by assignment dated 24 January 2024.

Implications for the ‘Rest Easy’ slogan

The High Court found no likelihood of confusion between the two marks. The judgment, handed down on 29 August 2025, stated there was “no evidence of a link in consumers’ minds” (The IPKat (IP law analysis blog)). The court also noted only a very low degree of visual and aural similarity (Briffa (IP law firm)).

Future of the campaign

Premier Inn can continue using “Rest Easy” without restriction. easyGroup’s claims of invalidity against Premier Inn’s trade mark were rejected. The proceedings originally began on 5 September 2023, with a trial over five days in April 2025 (CaseMine (legal database)).

Timeline

• 1987: Premier Inn founded as Travel Inn
• 2023: Launch of “Rest Easy” branding and Rest Easy Radio
• September 5, 2023: easyGroup files trademark claim
• March 2025: Pre-trial review
• April 2025: Trial over five days
• August 29, 2025: Judgment: court finds for Premier Inn

What’s confirmed — and what’s still unclear

Confirmed facts

• Premier Inn operates 800+ hotels (Premier Inn (brand operator))
• easyGroup lost the High Court case (Courts and Tribunals Judiciary (UK official court records))
• Rest Easy Radio streams 24/7 on resteasyradio.fm
• Hypnos is the mattress supplier (Hypnos (luxury bed manufacturer))

What’s unclear

• Exact Hypnos mattress model used in each hotel
• Number of complaints filed via Resolver UK
• Premier Inn’s overall customer satisfaction score (not publicly published)

What guests and experts say

“The ‘Rest Easy’ guarantee gives our guests the confidence to book knowing they can adjust plans without penalty. It’s been a major driver of loyalty.”

– Premier Inn spokesperson (statement to travel press)

“We are disappointed the court did not see the similarity. Our Rest Easy Apartments mark came first, and we believe consumers would be confused.”

– easyGroup representative (comment to easy.com)

“I have to say the bed was incredibly comfortable – best night’s sleep I’ve had in a hotel for a long time. Room was clean and quiet.”

– TripAdvisor reviewer, London Edgware property

For travellers in the UK, the choice is clear: if you value a comfortable bed and free cancellation, Premier Inn’s Rest Easy rates deliver — but be ready for potential noise in older buildings. If budget is the priority, the Saver rate with early booking is the smarter move, or consider alternatives like easyHotel for bare-bones accommodation. The legal ruling ensures the “Rest Easy” brand stays, but only the guest experience will determine if the promise holds.

Frequently asked questions